Widerrufsrecht
At Bloomrift, every product is made especially for you after you place your order. Because our items are made to order, we ask that you review your order carefully before completing your purchase.
Returns
We accept returns only in cases where the product arrives damaged, defective, incorrectly printed, or if you receive the wrong item.
We do not accept returns or exchanges for:
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Change of mind
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Incorrect size, model, or color selected by the customer
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Buyer’s remorse
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Personalized or custom-made products
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Sale items or gift cards
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of receiving your package.
To help us resolve your claim quickly, please include:
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Your order number
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A brief description of the issue
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Clear photos showing the damage, defect, or incorrect product
Please email all claims to:
Once your claim has been reviewed, we will arrange an appropriate solution, which may include a replacement or a full refund.
Return Authorization
Please do not send any items back without contacting us first.
If a return is required, we will provide detailed return instructions and the appropriate return address. Unauthorized returns may not be accepted.
Refunds
If your refund request is approved, your refund will be issued to your original payment method within 10 business days after approval.
Please note that your bank or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Order Cancellations
Orders may only be cancelled before production begins.
Once production has started, we are unable to cancel or modify your order because every item is manufactured specifically for each customer.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address.
If an incorrect shipping address is entered and the order has already entered production or has been shipped, additional shipping or replacement costs may apply.
European Union Customers
If your order is shipped to a country within the European Union, you may have additional consumer rights under applicable law.
Nothing in this policy limits any statutory rights that cannot legally be excluded under your local consumer protection laws.
Contact Us
If you have any questions regarding this policy or need assistance with your order, please contact us at:
We are happy to help and typically respond within 24 business hours.